Archived on 6/5/2022

Garden waste subscription

CC
22 Jan '22

Can anyone help me with how these work?

We moved in to new house July 2020 and took out a subscription for garden waste but the bin did not arrive until November 2020.

The collection team stopped collecting our bin in December last year, 2021, - after making sure it was right out on the street (and only fully of hedge trimmings) last week the conclusion I have come to is my subscription is overdue, which makes sense as it would have been just over a year since I have the bin. So I tried to renew online but I can only renew for this financial year so will be paying £80 for collection til the end of March, and then presumably have to pay £80 again for the 2022/3 annual subscription.

Does anyone know how these work if you start a new subscription mid year?

oakr
22 Jan '22

Pretty sure they charge you £80 whatever time of year you start. Not sure if you can get a rebate of sorts.

There are so many complaints about this and people getting bins late,.but not sure the council care about this issue.

Rosered
22 Jan '22

Yes that’s right. It’s £80 no matter what time of year you start. I forgot mine in2020and they came and took the bin from off the property. I didn’t want to pay £80 for2 months so I waited until April and then there was a great garden bin shortage so didn’t get it for 2 months. I’m not sure their system is particularly helpful but at least they collect all year every week provided you’ve paid, whereas some councils collect fortnightly and/or only March to October.

CC
23 Jan '22

Thank you. I suppose I was lucky they didn’t stop collecting earlier. I might have to hide the bin now so it doesn’t get taken until I renew in April!

SClare
24 Jan '22

You can call them, they have actually answered the phone when I’ve called before!

GillB
24 Jan '22

£80? I’m sure I paid £120 last year for our bin. :face_with_monocle:

Billie
25 Jan '22

The easiest way is to phone. Their year starts in April but somehow my reminder always gets lost in spam so a couple of times they’ve taken it back, I’ve paid and got it back. Didn’t get round to it and paid the £80 a few weeks ago and have now put “pay for brown bin” in the diary for April. I don’t think they do dd.