When trains are delayed or cancelled, we’re entitled to a refund or compensation (normally half the price of a single fare). When commuters (including me) weigh up the time it takes to make a claim for the minimal amount, we end up not bothering.
Which? Have a petition going to try and make it easier to claim (in turn putting more pressure for a better service).
See details and link to petition below. It takes less than a minute to sign and encourage you to do so.
Last year 47 million rail passenger journeys were cancelled or delayed by more than 30 minutes. We found only 34% of passengers who may have been entitled to a refund said they actually claimed. The rail regulator’s investigation found a situation much worse with 80% of passengers not claiming. We’re calling on the regulator to keep the pressure on train companies to ensure passengers get the refunds they deserve for rail delays.
http:/www.which.co.uk/campaigns/train-rail-delays-refunds/