Ha. I’m in the same boat. I tried calling them many times. Emailed them and no response. Ended up tweeting them saying I was getting nowhere.
My questions were
Building control:
What do you require us to submit initially to start off the process of building control approval - would structural drawings from our structural engineer along with our plans that you approved suffice or do you need other documents? If other, please confirm what documents you’d also need?
What steps are next after we’ve submitted our initial documents (how many visits, who do we arrange with etc?)
What is the difference between employing a private building control surveyor or employing a council surveyor. Is one quicker than the other?
This is their response which I didn’t find very helpful
In order to get building control involved in your project you will need to complete either a building notice or a full plans application and submit it with your drawings and calculations.
Once you have submitted the application you will need to give us 24 hrs to process it and then call us to make payment. Once the payment is made your application is validated. If you have a full plans application you need to wait for the plans to be approved before starting work. This can take 5-10 days. With a building notice you can start after 48 hours.
You can then arrange inspections as necessary.
Please note that when processing applications the building manager can decide that the project is complex and therefore needs a Full plans application.
However now having spoken to a few builders they’ve told me they can employ a private building controls person. Has anyone any experience with this?