Whether or not you get good speeds from Virgin is a bit pot luck, and if you are unlucky enough to be in an oversubscribed area, you can whistle for any sort of fix. We had speed under 5mbps (yes, 5) in the evenings for months. They wouldn’t even contemplate looking into it until overage in my area was 10% over capacity. It was standing at 4%. If an infrastructure upgrade WAS approved, it would take up to a year. I had to bombard their Twitter account for weeks to get them to let me out of my contract.
The TV service is exorable. Interface ugly, laggy and unintuitive. Catch up services accessed through opaque layers of menues and fiddly search boxes, then ten minutes to just load something like iPlayer, even when broadband speed was solid.
We’ve gone to Sky. Their new Q TV boxes are a delight. I can’t tell you how nice it is. Just a pleasure to use.
We have their broadband too. Solid speeds of 32-36mbps. After years on BT superfast Infinity we thought it would be too slow, but even in a house with 5 heavy users it is more than enough.