I have pretty much accepted that I’m not part of the demographic they’re chasing and put bad experiences down to that. I think the food has been disappointing almost every time I’ve eaten there, and I’ve always felt it was expensive for what it is but I’ve seen the front of the place as a means to support the studios rather than an end in itself.
For full disclosure, I haven’t been back much since a couple of years ago when we had a bad experience. A gang of thieves came in and among other things stole my wife’s phone. I managed to get it back, but the staff were unhelpful to the point of disinterested both before and after, and even after I got in touch with the management about it via their website contact email address, I never heard anything back.