Has anyone ever had a decent response to a complaint from Lewisham?
They basically just seem to ignore you in the hope it will go away or you will get bored - at least that is my experience.
I got fed up with the food bin collectors just throwing the waste bin into the front garden as they
- Broke the bin
- Didn’t empty it properly so there was rotten food scattered about.
All my neighbours bins were the similarly casually tossed back on to the street or garden.
I got a response saying I would have a new FOXPROOF bin within days (their capitalisation)
The bin never arrived and they have ignored any further emails completely even though I requested an escalation of the complaint. I wasn’t complaining about foxes - just the attitude of the rubbish collectors…
Also twice my bin hasn’t been emptied so I filled in the online form to request a collection and all you get is an email. Nothing actually happens and further emails are ignored.
I did get an email asking how satisfied I was with my complaint which was the only action they took!
Has anyone ever had a successful outcome from a complaint?