Looks like a string of incidents possibly the same driver. Here’s my exchange with deliveroo after an incident with a driver going through a no through road by honor oak park station and getting shirty
'Thank you for bringing this incident to our attention. I am sorry that you’ve had to endure such behaviour.
Deliveroo takes the safety of our customers and the public as our most important consideration. We expect the highest levels of professionalism and service from all our rider partners, including adhering to the Highway Code at all times.
I apologise unreservedly for any distress caused to you that may have arisen from this situation. It is clear that the standards we expect were not met on this occasion and this is, in no uncertain terms, completely unacceptable.
I have recorded your feedback for our Rider Operations team who will work with our rider partners to follow up this matter. Our Rider Operations team will ensure that we take the appropriate steps to prevent, as far as practicable, any reoccurrence of these issues in the future.
Should there be anything else I may be of assistance, please feel free to reach out. Please be advised that you can also contact us through Live Chat or give us a call through +44 203 322 3444.
Feb 1, 03:04 GMT
Dear Sir/ Madam
I am writing regarding an incident with one of your drivers yesterday 31st January in se23 1dy. He was collecting we think from mamma dough pizza in se23 1dy about 520 to 530pm.
He proceeded to drive out a no exit road which is clearly marked no mopeds or cars. Myself my partner and 4 year old son were crossing at this point. We pointed out to him that it was a no through road and the dangers of driving a moped particularly where young children cross as my son was doing at the time.
He said we had no right to tell him what to do and basically implied that he was above the rules of the road. We asked him how he would feel should his child be knocked over by a moped in such a situation. He said he knew what he would do which implied to me violence. He then drove off revving his engine excessively.
Basically his behaviour was very poor and I think as a company you should be aware of it and address it with the individual concerned. He is a young white male I would say in early twenties with gingerish hair and i presume you could identify him due to the time of the pick up.
We have spoken with mamma dough but could you remind all your drivers about going driving out no through roads. We will also be taking this up with the council.’