Had a wander down Gabriel St earlier and noticed the overhead fibre cables on a few telephone poles. Has anyone around there got fibre yet?
Does anyone know how to get in touch with Openreach? All the houses on Holmesley Road, Courtrai Road, etc are available for fibre now but the flats inside those properties aren’t.
Fairly frustrating finding BT say they can’t do anything and not being able to talk to anyone in Openreach.
This seems to be a common issue. We have the same on Sunderland Road - those in houses can get fibre but those of us in flats can’t even though we’re connected to the same cabinet. I’ve raised this with Open Reach via a Contact link on their website and got an initial response advising my query requires further investigation by their specialist team to resolve! That was 2 weeks ago.
I’ve got an investigation in with BT and I’ve pointed out to them that this is true for many properties in the area. They are meant to get back to me today, hopefully they can fix this for everyone.
I got an update from OpenReach at last. It seems that when they fitted the area for fibre they only ran 1 fibre strand for each building, despite that the flats have been separate lines for over 30 years!
This means that new fibre needs laid for the area before any flat will get fibre.
OpenReach are not being entirely open or fully accurate with that answer.
I for example have fibre to the home ( sometimes FTTH or FTTP). That in practice means I have five fibre strands to the distribution box. Why this is, has never been explained.
I tested the system with BT as part of the pilot scheme and had monitoring kit installed in my home. The tests included using some of the other fibre routes to deliver data.
The problem lies somewhere between the fact that the pilot for Forest Hill had architecture that was originally to be Fibre to The Cabinet (FTTC) with last metres to your premises being in the traditional copper or aluminium cable.
Typically BT/Openreach altered this to FTTP part way through the pilot scheme. So we have a mixture of both.
Without knowing for certain, my best guess would be that OpenReach do not have the capability or kit to deliver the five strand equivalent to flats.
And then you have one of the main spines running along Perry Vale, yet very few if any properties there can get any fibre connection, be they single properties or flats.
Going back to Mark’s question about getting Virgin. if they ever install the cables to your street, expect very slow speeds and traffic management as VM simply don’t have the capacity for all their customers in London to use the service properly.
I’m one of the fortunate it seems who has full speed fibre on TalkTalk via the Openreach network which works well, even if it’s not up to the speeds Virgin advertise.
I think Virgins performance is very much dictated by the box at the end of your street - after several previous issues we had an engineer correct the gain from our local box to our property - and have enjoyed a pretty consistent 76mb download ever since.