There is a second issue with regard to City Walk.
BT Openreach seemingly are unable to make FTTP connections to multi-occupancy buildings. City Walk is one of these. Even if you are in a four-in-a-block arrangement BT may still decline to make an FTTP connection…
Not that BT will formally explain this deficiency of course. I only discovered this as a person I know had the installer turn up at a multi-occupancy block by pre-arranged appointment who then declared the installation was not possible and walked off.
The second issue of course that it is on Perry Vale.
So two strikes.
For Peter I am certain that at your entrance to your site both Virgin and BT cables are on the west side of Perry Vale.
Not to rub it in, but BT have just doubled my FTTP speed on Perry Hill from Forest Hill exchange to 148mbps and reduced my monthly charges by just under £6.
So these problems should not be insurmountable - but I have struck out at zero for two since the FTTP roll-out for Perry Vale
Write to the Chairman of BT and the CEO’s of BT and BT Openreach perhaps ?