There used to be a 'user's forum' at the pools. These concerns should definitely be passed on to them.
Unfortunately the way the contract for managing the pools (and most pools) is procured companies have to do things as cheaply as possible to win it. I think this is why a lot of these issues exist. Sometime last year they had a new manager who it appeared was trying to do something about weekend staff shortages and to manage resources a bit better.
The Council should be interested in this feedback too.