I agree with you @Emily. When the previous business Hills and Parkes went up for sale in 2014, it was advertised as profitable, which I found surprising:
Since then, the offering seems largely the same. It’s pleasant enough, but the coffee isn’t made in third-wave style (no real flat white on offer) and the lunch options are limited and repetitive. The sausage roll and coleslaw was nice enough, but I’d only return if they offered something else.
Closing at 6pm shuts out everyone with a City day-job, and since the coffee is the same, if not better, at the HOP station cafe, there’s no reason for commuters to pop by in the morning.
Seems to be coasting, just like Hills and Parkes. If they were to join the forum, I’m sure they’d benefit from some useful feedback. I did invite the new owners to join, but they haven’t, as far as I can tell.