Can anyone help? My 12 year old son has a laptop (Hewlett Packard, bought from PC World 12 months ago so we think still in warranty but the shop is closed) and is doing all his school work on it, like many others.
A few days ago he stopped being able to open Word, which is where all the school stuff is done. I know less than nothing about computers - is there anywhere local to fix it that is open and recommended? We’ve got a desperate and anxious boy here!
Many thanks in advance.