I’m strangely relieved to learn that it isn’t just me who had this experience! We waited an extremely long time for service (upwards of 20 minutes for even a drinks order, in fact). When we came to order, they didn’t have what I asked for, and didn’t even say sorry, just “No, we don’t have it” and a blank stare.
I ordered something different, but when that arrived it was nothing like the way it was described on the menu, and was in fact covered in an unadvertised sweet chili sauce which made the food wet and claggy as well as being a flavour I cannot stand and never would have ordered.
When I raised this the staff again didn’t seem bothered, and the (I assume) manager repeatedly referred to my being served something totally different to my order as ‘the typo’. I won’t be going back, they were absolutely shocking.
I’m sure they were having teething problems which are totally understandable, and I wish them all the best but the abject rudeness of the staff has put me off ever going back.