My issue has been the interactions with the humans manning the system (when you can actually get hold of someone). It used to be a pleasure to deal with people as they were always helpful. Not so much now.
A perfect example is paying for a visitors ticket in our (then) CPZ. I input the car, a black Audi, I then input the reg but got a 3 instead of an 8. The visitor got a fine, I paid them for the fine and then contested it. Most people would think “he got the colour right, he got the make right, it was a simple mistake on one number on the registration and cancel the ticket”. But no. I didnt even get a refund for the parking.
A few years ago I would have had someone say “you know, you made a mistake but it’s an honest one and you paid for parking so we will cancel the ticket”. Not now.
I understand cuts but cuts doesnt mean a cut in common sense and courtesy.