Gripes on the East Dulwich forum feature in a Guardian article.
Lost bank cards, letters taking a month to arrive, several days between deliveries and, most frustrating of all, 60-minute waits in the rain to pick up parcels that could not be delivered: these have all been endured by East Dulwich residents who are furious that Royal Mail appears to be failing to provide the service it is legally obliged to offer.
A long thread on the East Dulwich Forumsite reveals the scale of the problems. Residents say valuable items have been left on doormats all day in full view of the street. Some report giving up on home delivery and asking for items to be sent to their workplace instead. Others use courier firms.