Letter received from Santander:
I want to let you know that on 28 June 2018 we’ll be closing our Santander branch at 16 London Road, Forest Hill SE23 3JA.
We constantly review our branch network to take into account changing customer behaviours and the need to operate an efficient and cost effective branch network. Our review has shown that 70% of customers who use our Forest Hill branch, either at the counter or the cash machines, are also using alternative Santander branches. In addition, 54% of customers also manage their money through Online, Mobile or Telephone Banking.
The closest alternative branches to 16 London Road are:
162 Rushey Green, Catford SE6 4JT
212-214 High Street, Beckenham BR3 1EN
As well as using any of our branches, customers can bank with us through Online, Mobile or Telephone Banking. For those customers not currently using these services, we can help set this up for them, giving them flexibility in how and when they manage their money. Customers using Online Banking can also set up free alerts about their account balances, deposits and payments.
In addition, all Santander current account holders can use the Post Office for cash and cheque deposits, withdrawals and to check their account balance.
We understand that this may disappoint and inconvenience some of our customers. So, we would welcome any views you have on how we can help make sure the financial needs of our customers in the community continue to be served when this branch closes.