Please - before I start, please politely, can no one suggest I use another provider…I do have my reasons for sticking with Sky. Sooooo…
Does anyone else want to scream at being part of huge organisations that just can’t cope with customer care because they’re so powerful and huge? I think my sky box is finally in need of help. I have the constant ‘red standby light’ on - so zero TV…and all the pulling the sky card out, unplugging everything etc and re-booting has not helped. I’ve spent over 2 hours on the phone to various call centres in the UK and India, to either have them try and sell me the latest equipment, or at least offer to send me out an engineer & sign me up to a 6 month protection policy costing £60.
I plumped for an engineer to come out/policy @ £60 for 6 months cover. I was transferred to D&G and told I’d have to wait for over 3 WEEKS for a visit. When I asked to be put through to a manager - I got cut off. I re-dialled…and of course, went back through to India who tried to do the exact same and round and round we went.
I find it bizarre, because my central heating is also protected by D&G and if I call them to come out, they usually can do so within days.
Can anybody recommend a lovely, local SE London person to come round and sort this out without this ****!! Grrr - So sorry about my asterisk’s. I’m soooo cheesed off!