Archived on 6/5/2022

Virgin Media broadband dropping out regularly

jbellmont
22 Sep '20

Hi guys,

Anyone else having huge issues lately with Virgin Media broadband dropping out every couple of hours (for about 10-15 mins at a time)? It’s getting extremely tedious and making it very hard to WFH.

Anyone had this and had any success stories of getting it fixed? I’m hoping it’s a problem in the area that will get fixed soon…!

I’m in the SE23 area.

clausy
22 Sep '20

Seems to be a popular subject - have a search for some other topics that may be useful e.g.

Virgin Media broadband issues - 1
Virgin Media Broadband issues - 2
Virgin Fibre broadband in Forest Hill

Bolgerp
22 Sep '20

Virgin Broadband user here. We’re not experiencing any problems at the moment. All seems to be okay. I have also checked the Service Status on their website and it’s not showing any broadband issues. We are in Sunderland Road though. There may be a local issue in your area maybe? Are the lights on your router doing anything unusual? It might be trying to download and install new firmware. But that normally happens overnight.