Virgin Media issues

broadband

#1

Merry Christmas everyone. Is anyone else suffering due to a lack of working Virgin Media broadband? Ours went down at about 7pm last night.

Status on the My Virgin Media page was that it is a known fault and that an engineer was on the way to fix it by 02:40. Sadly, this status hasn’t changed for 12 hours.


#2

Our broadband is working but am having terrible pixelation in lots of channels and OnDemand shows are also suffering with picture issues.


#3

I noticed that at my parents’ house in Essex. On-demand shows from Virgin had image distortion - looked like the kind of distortion you see due to antenna issues, even though I was using online streaming. Very odd, and disappointing.


#4

Info for what it’s worth, connection was restored at about lunchtime yesterday. The Virgin fault reporting SMS update service finally sent me an update at 07:40 today.


#5

Anyone else having issues with virgin broadband at the moment? Don’t think it’s our equipment at fault and it’s has been down for over a day.


#6

All working fine here in Sunderland Road SE23.


#7

I have been having issues with my broadband the last couple of days, usually in the evening around 7:00pm, the connection keeps dropping out and I had no internet for a couple of hours. Kemble Rd SE23


#8

That being said, I just looked at the Service Status page on their website and there seems to be an intermittent fault in the area.


#9

back to normal now - mine came back Tues early evening - after nearly 2 days outage. Perry Rise SE23.