Forest Hill Pools [2016-2018]



Yeah me too Robin for the first months…it only superficial. Going there 6 times per week. I heard and experienced lots. When you know them you avoid them… they are very noisy …but I 'll stop here. I 'll write an email to Lewisham Council.


I’ve been going twice a week ever since the pools reopened.


Lucky you Robin. You are one of the rare people who never had an issue! It s years I’m going there 6/7per. soon I used the gym as well ,problems cames . A part the changing rooms are disgusting .


The issue is the staff are treated appallingly by some members of the public. Treat the staff badly and they unfortunately treat visitors badly. Some of the stuff they put up with amazes me. Asking people to put overshoes on and being told to f&ck off. Having to deal with soiled nappies thrown on the floors and in one instance that I saw, squashed on a cubicle wall. Deal with that all day and no wonder they are not happy.


Not sure what’s going on here. But I think it’s great. Maybe the staff are a little surly but really who cares. They’re probably on minimum wage anyway. It’s a lovely pool and in fact two people told me today that they travel from quite far away to this pool as it’s better than their locals.


Yes, this is a genuine H&S hazard, as is tripping on the side of the pool, people leaving fins and hand paddles in the way of others… Others may join the lane, or may be put off joining the lane… I believe this is pretty standard as a rule, certainly in the countless public pools I’ve used and swum in over the years.


No really. I swim 6 times per week and they know me…always used fins and respected the rules…no one told anything 're fins…considering I swim in different pools and lido as Well. Yesterday it was quite.empty lane …so for me no reason for saying that…for the other comments I can say that if you don t like a job ,you change it. With all the leisure centres in the area…as a staff you don t treat a member who is always there badly. All is good when you don t complain. To tell me I don t need an induction ? There is no excuse for the rudeness and misbehave of this people. They never pickup the phone or they don’t even know the timetable.come on ! Need to be done something .


If you see how I swim in the fast lane .you 'll find weird as well…i do swim with 20 in the lane …the problem are the swimmers who does Not respect the rules …and swimmers…mo me using the fins…other swimmers use fins as well…


It may well be ridiculous, but that doesn’t mean it’s not the general norm - I think if anything it’s permitting the use of them that’s unusual, not the telling off when you do. Maybe take it up with the lifeguards? Who are always on duty and (I find) usually pretty friendly.


No excuse .tell me if I come to you and I treat you badly…and you have not done anything to me…they are a bunch of kids. There is a cleaner for that other centre are much cleaner. And well behave. They loose a lot of customers .Shame because FHP could be a better place if the staff is professional.


Lifeguards were not aware of that…the
Manager in duty said it…it weird because in other pools they let you do…they tell you off when you do something wrong…which is not my case. I received kick from breaststroke but not lifeguards said anything…anyway I’m so disappointed .closed my membership…problem solved lol


I think the staff there are lovely. The rule of using fins will apply if you are the only one in the lane or if there are 20 others. The majority of pools I swim in do not allow fins, and I would question it if someone was swimming with them. contact with a fin, as opposed to a foot could cause serious injury with the sharp edges. But as you say, you have cancelled your membership so this shouldn’t worry you any more as you can use one of the pools where they allow you to.


What I meant it was that with all the time I swam there with fins .everyone was allowed. From and it was empty…kick with fins…does not happen only if a child use it but not from a professional who know how to keep distance between other swimmers…You "think"are nice ,good for you. I bet you don t know them as much as I do. They are nice if you don t have any big issue there…and if you don t complain.simple as that.


To those contemplating a new year health kick Forest Hill Pools might not be the place to head…

At the time of writing I count 12 of the 46 machines out of order, including all of the rowing machines!

Any chance of a 26% discount on our membership fees or do you plan on fixing them anytime soon @FusionLewisham ?


We have cancelled for this reason. It’s reasonably priced yes but not fit for purpose. Best thing for me is the access to squash courts at the Bridge, although they’ve turned one of those into a martial arts room.


I had been planning to join, but will look elsewhere if this facility is so poorly run.


I’ve joined here on two occasions, two years apart, thinking perhaps it FHP May have improved overtime. It had worsened. Each member of staff I had come in contact with were either falling asleep at the desk, busy chatting with colleagues or just rude and unhelpful. The gym equipment is a mess & the pool timetable no better.
It’s not for everyone I understand, but am enjoying énergie fitness now around the corner.



I have found it really hard to engage with the team at the Pools constructively, despite (or maybe because of) being a regular user of the facility with our kids. Some of the lifeguards and the reception staff will try to help, but they seem to be battling against systems which don’t make it easy (or sometimes, even possible) for them.

I’ve said it before - it’s a lovely facility, and cost a lot of money to build / rebuild, but it just seems to be being run into the ground. Simple things like a nice cafe with decent snacks (both healthy and unhealthy) could be a money-maker and attract more people to stay after using the pools / gyms.

closed #72

Continues: Forest Hill Pools